I know it sounds ridiculous, but it's the tiny tap next to the water tap in the kitchen, dispensing dishwasher liquid. So instead of always having a plastic bottle standing next to the water tap, I chose to have it built-in so to speak.
I use it a lot. Cleaning the ashtrays, the cat bowls and also my hands once in a while. I guess I press for a portion of liquid maybe 5 times a day.
And now it broke.
It's pissing me off, I lived in my new and shiny flat for less than 4 years, and already something broke.
So I had to get my invoices out, to find out where the thingie came from. Franke. Which I also realized when looking at it, but the brand Franke is almost invisible, kinda printed into the tap. Nevermind.
I emailed them. First they couldn't find the product No that I got from my invoice. Many, many emails later including pictures they have figured it out, and asked if I wanted to order a new one. Yes.
144 francs excluding VAT. I find that very, very expensive for something that only lasted 4 years, which I told them in the last email. Predictably I haven't heard from them since.
The least they could do is to pay for the freight. And apologize profusely. Is it gonna happen? Of course not.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment