Thursday, July 09, 2009
Swisscom
I think I might have insulted a French person. I was calling Swisscom, which is my telephony and internet provider to arrange for the move. I want obviously to move the telephone number and to have a new modem that hopefully will work better with shit-Vista than the current one. Thought I might go for a wireless in the new fancy building.
Anyway after going through the painful exercise of pressing 4 for English, pressing 1 for current telephone number, pressing 3 or whatever for "other" issue, pressing 4,5,6 for more options I finally got to talk to a person. Only he was French and his English was questionable.
After I explained my problem he suggested to transfer me to somebody else, and I asked politely if he could make sure that person spoke English. After a pause he responded "This is Switzerland, everybody has an accent. Also you." Good point. Very good point. But my point was that my English is understandable.
Anyway, after 25 mins of telephone call I was informed that my new address doesn't exist. I kinda knew that. The building is not yet finished. So now he will find out what to do (I guess it's a totally new problem to solve for Swisscom!) and call me back later.
Story to be continued I'm sure...
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3 comments:
'Swisscom'
he, he, sounds like karma to me
'Swisscom'
Why dont you just get rid of Swisscom altogether - with wireless, a mobile phone and Skype that you have anyway you really dont need them. Why give a company with such terrible customer service your money. and without a phone line you never get those pesky telemarketing calls. The rates for calling landlines from Skype is also much cheaper than Swisscom, for those people you need to call who dont have Skype.
I'm getting to there, but I have gotten rid of the telemarketers by programming that clever code into the phone. Perhaps when I'm settled and know that everything works.
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