Cablecom stinks - or not?

Mail from Cablecom to my blog email: "Dear Annika We have read your post about the problems of your friend with cablecom. We would like to help on this issue. Therefore we need following information: cablecom customer number, name and family name of the customer and a little description of the problem, so we know, which department it concerns (technical service, administration etc.). Please respond only to this e-mail, because it is directed automatically to us. Thank you for your cooperation and your attention. Yours sincerely, Customer Relations cablecom GmbH" Have forwarded the email to M's friendgirl. Story to be cont'd I'm sure...