Tuesday, September 04, 2007
Orange cont'd
So went to the shop. Arrived about 17.45 (5.45 pm for the Am's :). Got my ticket. Approx 50 customers before me. Arrrggh! Spent half an hour going through all the phones. 1 CHF is a good deal after all. Sms'd with bro to check on functionality. Went outside for a fag. Went inside again. And so forth. It was a long wait.
After about an hour it was finally my turn. And I had decided. This is where I have to insert the fact that men haven't understood anything about women (yeah yeah I know, what else is new?). Did I choose the telephone with the best functionality? Did I look at pixels? Did I care about video/jpg/mms/whatever? Of course not! I chose the one with the coolest colour. It was a close call between the Sony-Ericsson blue that I finally chose, and the Nokia pink (in the end, the pink was just too weeny-pink, too young-girl-pink). So the blue it was.
But the battle had just started. As it turned out, the ad's for 1 CHF for a phone (that I was promised 2 years ago when I signed up for Orange..."yes, every year you can get a new phone for just 1 CHF!") is just bullshit. It just applies to new customers.
And as everybody in some sort of business knows, it is 80% easier to keep a customer than to get a new one. A new concept to Orange (who I'm sure has mostly young and inexperienced customers).
In the end, after the 20-something year-old woman who served me (who couldn't even remember the Sony-Ericsson model I had 3 years ago..."I only worked here for 2 years") managed to find out how much I had to pay. 21 francs. Provided I signed up for another 24 months with Orange. Gee, I wonder how they get their profit :)??
But in the end all is well. I got my phone. Which I sent home with M, who (bless him) has charged it. It apparently needs 10 hours the first time. Oh how happy I am it's not a man...
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