I bought a vacuum cleaner and this was my response to their
email:
"Dear Fust,
I have received the vacuum cleaner I bought from
you, and was delivered the next day, not in the morning like it was said but in
the afternoon and I could follow the delivery online. Since then I have
received two emails, asking me to give a "Bewertung", a review on my
purchase. I have used it once, and cannot with any good conscience give 1 star
or 5 stars. If I give 1 star, you are gonna do what? Blame some poorly paid
worker? And if I give 5 stars, and the machine stops working just after the
warranty time is up, I'm gonna feel like a fool.
The one time I used my new appliance it worked fine, but if
you get back to me in 10 years I will be able to give you a reasonable review.
I look forward to that."
Their answer: "We regret that your shipment was not
delivered as requested. The logistic processes are planned very precisely and
of course we also hope for a delivery as punctual as possible, but
unfortunately, for planning reasons, but also for natural reasons, there may be
a delay.
The evaluation serves to improve us. So we ask you to be so
honest and critical so that we can improve in the best possible way.
We are looking forward to your review and wish you a nice
day."
Oh dear, is it a real person who has copy-pasted or a robot?
Your guess is as good as mine.
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